Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a bet, you acknowledge that you have read and understood these Betting Rules. They apply to all betting activity made through Westace Casino unless a particular product, promotion or game displays additional conditions. If a specific rule conflicts with a general rule, the specific rule will usually apply to the relevant product or bet.

You are responsible for checking the information shown on the website before confirming a wager. This includes the selected game or market, bet type, stake, odds or displayed value, potential return, and any other details shown in the betting interface. A bet should only be submitted when you are satisfied that all selections and amounts are correct.

Betting is available only to people who are legally permitted to participate in online gambling in their location. You must meet the applicable minimum age requirement and comply with all laws that apply to you. Westace Casino may restrict, suspend or refuse access where it has reason to believe that an account is being used unlawfully, by an ineligible person or in breach of these rules.

• You must provide accurate, current and complete account information.
• You must keep your login details secure and must not allow another person to use your account.
• You must use only payment methods that you are authorised to use.
• You must not place bets on behalf of another person or allow another person to control your betting activity.
• You must not use the service for fraudulent, illegal or abusive purposes.
• You must follow any identity, age, payment or account verification request.

One person should use one account unless Westace Casino has expressly approved an alternative arrangement. Multiple accounts, linked accounts or attempts to avoid account controls may be reviewed. Where an account is closed, restricted or placed under review, bets and transactions may be handled in accordance with the Terms and Conditions and applicable law.

2. Placing and accepting bets

A bet is not final merely because selections have been entered into a betting slip. You must complete the confirmation process shown on the website. A bet is generally treated as accepted only when the service confirms it and records it against your account. The account history or other confirmation record should be used to check whether a bet has been accepted.

If a bet is declined, interrupted, rejected or not recorded, it should not be assumed to have been accepted. You should review your account history before trying again. Where a technical issue causes conflicting information, the recorded transaction data and system records may be used to determine whether a bet was received and accepted.

Before confirming a wager

1. Check that you are signed in to your own account.
2. Review the game, event, market or selection shown on the betting slip.
3. Check the stake and confirm that it is an amount you can afford to lose.
4. Review any displayed odds, returns, conditions or restrictions.
5. Confirm the bet only after checking all details carefully.
6. Keep the confirmation or account history record for your own reference.

Displayed odds, prices and other betting information may change before a bet is accepted. The value shown at the time of confirmation may therefore differ from an earlier display. If the website identifies a clear pricing, display or calculation error, the affected bet may be reviewed and corrected in line with the applicable rules and Terms and Conditions.

A bet cannot normally be changed after it has been accepted. This may include changing a selection, increasing or reducing a stake, changing a bet type or transferring the bet to another market. Cancellation, cash-out, early settlement or similar features may be available for some products, but they are not guaranteed and may be subject to separate conditions.

You should not place additional bets to try to correct a mistake. If you believe a bet was recorded incorrectly, keep the relevant details and raise the matter through the available support process as soon as reasonably possible.

3. Settlement, results and payments

Bets are settled using the result or outcome determined by the relevant game, event, market or official information source. The settlement method can vary between products. For casino games, the game result generated and displayed by the service is used. For sports or other event-based markets, the published market rules may explain how postponed events, abandoned events, non-starters, dead heats, void selections and other unusual outcomes are treated.

You are responsible for reading the rules that apply to the particular game or market before placing a bet. A general description on a betting page may not cover every possible outcome. If no specific rule is displayed, the relevant general Terms and Conditions and standard settlement principles may apply.

Settlement principles

• A winning bet is credited according to the applicable odds, rules and recorded stake.
• A losing bet is settled as a loss of the recorded stake, subject to any applicable rule.
• A void or cancelled bet is handled under the rules for the relevant product and may result in the stake being returned or otherwise adjusted.
• A bet may remain unsettled while the required result or verification is pending.
• If a result is corrected, officially changed or found to have been entered incorrectly, the settlement may be reviewed.
• Where a system or obvious error affects a result, calculation or account balance, the error may be corrected.

Account balances may include amounts that are pending, restricted, promotional or otherwise subject to conditions. A displayed balance should not be treated as an unconditional entitlement until any required verification, wagering condition or settlement process has been completed. You should check the transaction history and relevant promotion terms before requesting a withdrawal.

Withdrawals and other account transactions may be subject to identity checks, payment checks, fraud prevention measures and applicable legal requirements. Westace Casino may ask for documents or information to confirm your identity, source of funds, ownership of a payment method or entitlement to an account balance. Delays may occur while information is reviewed, and a transaction may be refused where it cannot be verified or would breach an applicable requirement.

You must tell Westace Casino promptly if you notice an incorrect settlement, duplicate credit, missing transaction or other account error. Amounts credited in error may be reversed or recovered. You must not deliberately use, transfer or withdraw funds that you know, or reasonably should know, were credited incorrectly.

4. Responsible betting, security and disputes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose. Set a personal budget and time limit before you start, and avoid betting when you are affected by alcohol, drugs, stress or strong emotions. Chasing losses, borrowing money to gamble and increasing stakes to recover previous losses can lead to harm.

• Take regular breaks and keep track of how long you have been playing.
• Do not gamble with money needed for rent, bills, food or other essentials.
• Do not use gambling to deal with financial, personal or emotional problems.
• Use available account controls, limits, time-outs or self-exclusion options where appropriate.
• Seek independent support if gambling is becoming difficult to control.
• If you are concerned about another person, encourage them to seek suitable help.

You are responsible for maintaining the security of your account. Use a strong, unique password, keep your device and software up to date, and sign out when using a shared device. Contact Westace Casino through the available support channel if you suspect unauthorised access, unusual account activity or misuse of your payment details. Do not send your password or one-time security codes to another person.

Questions and complaints

If you believe a bet has been accepted, settled or displayed incorrectly, review the bet record first and then submit the relevant details through the available customer support process. Include the account information requested, the approximate date and time, the bet or transaction reference, and a clear explanation of the issue. Do not include unnecessary sensitive information.

Complaints are reviewed using available account, payment and system records. You may be asked for further information so the matter can be investigated. A decision may take time where the result, identity, payment method or technical records need to be verified. These Betting Rules do not remove any rights you may have under applicable Australian consumer or gambling laws.

Westace Casino may update these Betting Rules from time to time to reflect changes to products, technology, legal requirements or operating procedures. The version published on the website applies from the date stated or, where no date is shown, from publication. Please review the rules regularly and before placing a new bet.