Responsible Gaming

Gambling should stay in control

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous results do not change the odds of a future game, and a loss cannot be recovered simply by continuing to play. Never gamble with money needed for rent, bills, food, savings, debt repayments or other important expenses.

A responsible approach means deciding in advance how much time and money you are comfortable spending, then staying within those boundaries. Your gambling budget should be money you can afford to lose without affecting your everyday life. It should not come from borrowing, credit intended for essential spending or money set aside for someone else.

Practical ways to stay in control

• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household bills, savings and other financial commitments.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Avoid gambling when you are angry, upset, tired, under the influence of alcohol or affected by medication.
• Do not treat gambling as a source of income or as a solution to financial problems.
• Keep your account details private and do not allow other people to gamble using your account.
• Review your gambling activity regularly and be honest about how it affects your routine and mood.

It can help to use a separate personal budget for entertainment and record your deposits, withdrawals and time spent playing. A written plan is easier to follow than a decision made in the moment. Consider discussing your limits with someone you trust so that another person can help you stay accountable.

Tools and account controls

Depending on the services and controls available on your account, you may be able to use responsible gaming tools to manage your activity. These tools can support your plan, but they do not remove the risks of gambling. Read the relevant instructions carefully and choose controls that match your circumstances.

• Deposit limits can help restrict the amount added to your account over a selected period.
• Wagering or spending limits can help you control the amount used for play.
• Time reminders can prompt you to review how long you have been active.
• Session breaks can provide a short pause and an opportunity to reassess your decisions.
• Account activity records can help you review deposits, withdrawals, wins, losses and playing time.
• Temporary breaks can stop access for a selected period when you need distance from gambling.
• Self-exclusion can prevent access for a longer period where that option is available.

Limits should be set before gambling rather than after you have spent more than planned. If you request a reduction to a limit, the change may take effect according to the applicable process and any required waiting period. Increasing a limit or removing a restriction may involve additional safeguards. If you are unsure which control is suitable, stop playing and seek guidance before continuing.

Self-exclusion is a serious step for anyone who wants to stop gambling. If you choose self-exclusion, do not attempt to open another account, use another person’s account or find ways around the restriction. Tell people close to you that you are taking a break and remove gambling applications, saved payment methods and promotional messages where practical.

Recognising when gambling may be a problem

Problem gambling can develop gradually, and a person may not notice the changes straight away. It is not necessary to wait for a major financial loss before asking for help. Early action can make it easier to regain control. The following signs may indicate that gambling is becoming difficult to manage:

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Hiding gambling activity, losses or transactions from family, friends or colleagues.
• Borrowing money, selling belongings or missing payments to continue gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Neglecting work, study, health, relationships or everyday responsibilities.
• Trying to cut back or stop but returning to gambling repeatedly.
• Feeling guilt, shame, anxiety or regret after gambling.
• Having arguments or losing trust because of gambling activity.

If any of these signs apply to you, stop gambling and consider taking a temporary break or self-excluding. Do not try to solve gambling-related financial problems by continuing to play. Make a clear plan for your next steps, protect access to your money and speak with a qualified support service, financial counsellor, health professional or trusted person.

A simple action plan

1. Stop gambling now, even if you feel you are close to recovering a loss.
2. Use any available break, limit or self-exclusion option that matches your needs.
3. Remove access to funds that you might use for gambling and review your payment arrangements.
4. Tell someone you trust what is happening and ask them to support your plan.
5. Write down your debts, essential expenses and available income without hiding or minimising the figures.
6. Contact an independent gambling support service or qualified financial counsellor for confidential guidance.
7. Return to gambling only if it is safe, affordable and consistent with your personal recovery plan; for some people, permanent abstinence is the safest choice.

Support, safety and account responsibility

If you are worried about your gambling, support is available through Australian gambling help services, community health organisations, qualified counsellors and financial counselling services. These services can help you understand your options, prepare a plan, manage financial concerns and discuss the effect gambling may have on your relationships or mental health. You do not need to manage the situation alone, and you do not need to wait until the problem becomes severe.

If gambling is affecting your mental health or you feel unsafe, contact an appropriate emergency or crisis service in your area. In an immediate emergency, contact the relevant emergency service. If you are supporting a family member or friend, listen without judgement, avoid lending money for gambling and encourage them to seek professional assistance.

Age and access

Gambling is only for people who meet the applicable legal age requirements. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep login information secure, use appropriate device security and log out when you finish. If you believe another person has used your account, stop gambling and raise the concern through the available account support process.

Our approach

Westace Casino aims to provide clear responsible gaming information and encourage customers to make informed decisions. Account controls, eligibility checks, verification processes and other safeguards may apply in accordance with applicable requirements and the site rules. These measures are not a substitute for personal judgement or professional support. We may also take action where activity raises responsible gaming or account safety concerns.

For questions about responsible gaming, account restrictions or available support options, use the relevant support or account contact channel shown on the Westace Casino website. Do not provide payment details or sensitive personal information through an unverified channel. Review this page regularly and consider your gambling choices each time you use the service.