Privacy Policy

Information we handle

To provide an online casino service, Westace Casino may handle information supplied by you, created through your use of the website, or received from service providers involved in account, payment and security processes. The information collected depends on the services you use, the checks that apply to your account and the choices you make.

Account and identity information

• Your name, date of birth, residential details and other information used to create and manage an account.
• Your login details, account preferences, communication choices and records of requests made to support.
• Information needed to confirm that an account is being used by the correct person.

Verification, payment and transaction information

• Identity verification documents or information, where checks are required before or during the use of the service.
• Payment method details and related payment information. Complete payment card or banking details may be handled by specialist payment providers rather than stored directly by the casino website.
• Deposits, withdrawals, wagers, game activity, account balances and other transaction records needed to operate the account and maintain accurate records.

Technical and usage information

• Your IP address, browser type, operating system, device details, language settings and general location information.
• Information about how you use the website, including pages visited, session activity, error reports and security events.
• Cookie identifiers and similar technologies used to remember settings, understand website performance and support relevant communications where permitted.

Please avoid sending unnecessary personal information through messages or uploads. If verification information is requested, provide only information that is current, accurate and relevant to the check.

How information is used

Information is used for clear business and service purposes connected with operating Westace Casino. The purposes may include the following:

• Creating, maintaining and securing your player account.
• Processing deposits, withdrawals and other account transactions, and keeping account records accurate.
• Checking identity and eligibility, preventing unauthorised access, detecting fraud and investigating suspicious or unusual activity.
• Meeting legal, regulatory, financial, security and record-keeping obligations that apply to an online gambling service.
• Providing customer support, responding to questions, handling complaints and maintaining records of communications.
• Improving website performance, reliability, usability and security through technical and usage information.
• Managing cookies and similar technologies according to your preferences and the features you use.
• Sending service messages that are necessary for your account, such as security, verification or transaction updates.
• Sending marketing communications where you have provided consent or where another permitted basis applies. Marketing messages should include a suitable way to stop receiving further marketing.

Information may be combined where reasonably necessary to complete these purposes. For example, account details, transaction records and technical information may be reviewed together when investigating an account security event or payment issue. We do not ask for information simply because it is available; collection and use should be connected with providing, protecting or improving the service.

Sharing with service providers

Westace Casino may share relevant information with carefully selected providers that help operate the website and its services. These providers may support payment processing, identity and verification checks, fraud prevention, website hosting, technical maintenance, customer support, communications or security monitoring. They should receive only the information needed for their assigned function and are expected to handle it securely.

Information may also be disclosed where this is necessary to protect the website, players or other people, to investigate suspected unlawful or harmful activity, or to meet a valid legal or official requirement. Information is not intended to be sold as a general data list.

Cookies, security and storage

Cookies and similar technologies

Cookies are small files or identifiers stored on your device or read by your browser. Some cookies are necessary for functions such as account login, session security, navigation and remembering choices. Other cookies may help measure website use, identify technical problems, personalise settings or support marketing activity where permitted.

You can manage, block or delete cookies through your browser settings. The available controls vary between browsers and devices. Blocking essential cookies may affect login, account features or other parts of the website. Changing cookie settings does not necessarily remove information already collected, so you may also contact privacy support if you have a question about a particular record or preference.

Security measures

Reasonable technical, organisational and access controls are used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. Access to account and verification information is limited to people and providers who need it for an appropriate purpose. Security practices may include authentication controls, monitoring, secure connections, access management and checks designed to identify unusual activity.

No online service can guarantee that information will always be completely secure. You should use a strong, unique password, keep login details private, sign out of shared devices and tell support promptly if you believe your account or personal information has been accessed without permission.

Storage and providers

Information may be stored in systems operated by Westace Casino or by service providers supporting the website. Where a provider handles information in another country, appropriate arrangements should be used to protect that information and support applicable privacy requirements. Access to information remains subject to the purposes described in this policy.

Your privacy choices and data rights

You may contact Westace Casino about the personal information held about you or the way it is used. To exercise a privacy right, email support@westacecasino.click. In your request, explain what you are asking for and provide enough information to help identify the relevant account or records. Additional information may be requested to confirm your identity and protect against unauthorised requests.

Requests you can make

• Access: ask for a copy of personal information held about you, together with general information about how it is used.
• Correction: ask for inaccurate, incomplete or outdated account information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason to keep it.
• Marketing consent: withdraw your consent to marketing communications at any time by contacting support@westacecasino.click. You may also use an unsubscribe option in a marketing message where one is provided.

Some requests may be limited or declined where information must be retained, where disclosure could affect another person, where a request is not reasonably identifiable, or where responding would conflict with a legal, security or fraud-prevention obligation. If information is deleted, the account or related service may no longer be available if that information is needed to operate or secure it.

We aim to handle privacy requests fairly and within a reasonable time. If a request is complex, requires clarification or involves information held by a specialist provider, more time may be needed. We may keep a record of the request and the steps taken to resolve it.

Retention, account closure and policy updates

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When information is no longer needed, it may be securely deleted, anonymised or placed beyond normal use.

Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Other information may be retained where it is needed to resolve a dispute, prevent fraud, protect the website or establish and defend legal rights. We do not state a fixed retention period because the appropriate period depends on the type of information and the reason it is held.

Your responsibilities

Please keep your account information accurate and tell support if your details change. You are responsible for protecting passwords and access credentials and should not use another person’s account or provide information that belongs to someone else without permission. The service is not intended for children or anyone who is not legally permitted to participate in online gambling.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy practices or legal requirements change. The latest version will be made available on the website. If you continue to use Westace Casino after an update is published, this may indicate that you have read the revised policy. If you have questions about an update or your personal information, contact support@westacecasino.click.