Westace Casino Terms & Conditions

1. About these terms

These Terms & Conditions form a legal agreement between you and Westace Casino in relation to your use of the website, account, games and associated services. In these terms, “Westace Casino”, “we”, “us” and “our” refer to the Westace Casino brand and the services made available through it. “You” and “your” refer to the person using the website or holding an account.

By visiting the website, registering an account, making a payment or participating in a game, you agree to comply with these Terms & Conditions. If you do not agree with any part of them, you must not use the website or its services. Additional rules may apply to particular games, promotions, payment methods or features. Those rules will be shown where relevant and form part of these terms.

You are responsible for reading the current version of these terms before using the service. We may update, replace or amend these terms when reasonably necessary, including to reflect changes to the service, technology, legal requirements or risk controls. The updated version will apply from the date it is published, unless a different date is stated. Continued use of the website after an update indicates acceptance of the revised terms.

Using the website legally

You must use Westace Casino only for lawful purposes and in accordance with all laws that apply to you. It is your responsibility to check whether online gambling is permitted in the place where you live or access the service. We do not suggest that the website is suitable or legally available in every location. We may restrict access from particular jurisdictions or refuse service where required by law, regulation, risk controls or our internal policies.

You must not use the website to commit fraud, launder money, conceal the source of funds, evade legal restrictions, interfere with another person’s account or engage in any other unlawful activity. You must also not attempt to manipulate games, exploit a technical error, introduce malicious software, use automated tools without permission or interfere with the normal operation of the website.

2. Eligibility and your account

You must meet the minimum legal age that applies to online gambling in your location before opening or using an account. You must not register or play if you are underage, prohibited from gambling, subject to a self-exclusion arrangement or otherwise not legally permitted to use the service. We may request evidence of age and identity at registration or at any later time.

You may generally hold only one personal account unless we expressly agree otherwise. An account must be registered in your own name and with accurate, complete and current information. You must update your details if they change. Providing false, misleading, incomplete or outdated information may result in restrictions, suspension or closure of the account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, access codes or other security information with another person. You should choose a strong password, avoid reusing it on other services and notify us promptly if you suspect unauthorised access. We will not normally be responsible for activity resulting from your failure to protect your account details.

We may carry out identity, age, address, payment and source-of-funds checks. You agree to provide information and documents that are reasonably required for these checks. Information may be reviewed against relevant databases and risk indicators where permitted by law. Until verification is completed, access to some or all services may be limited, and transactions may be delayed or declined.

An account is personal to you and must not be sold, transferred, rented or used on behalf of another person. You must not allow someone else to gamble through your account or use another person’s account. If we reasonably believe that an account is being misused, operated by someone else or connected with prohibited conduct, we may suspend the account while we investigate.

Suspension and closure

We may suspend, restrict or close an account where we consider it necessary to comply with law, protect the service, verify information, manage security or investigate suspected fraud, collusion, money laundering, bonus abuse, underage gambling or a breach of these terms. We may also refuse a registration or limit access to games or payment services.

If your account is closed, you must not create another account or continue using the service unless we give permission. Subject to legal, verification and responsible-gambling requirements, any remaining balance will be handled in accordance with the applicable rules and the circumstances leading to the closure. Funds may be withheld or reviewed where there is a reasonable basis to suspect unlawful activity, fraud or a material breach of these terms.

3. Deposits, withdrawals and gameplay

Deposits may be made only using payment methods that are available to you through the website and that you are authorised to use. A payment method must normally be in your own name. Using a payment instrument belonging to another person may lead to a transaction being declined, an account review or other restrictions. We may ask for additional information to confirm ownership of a payment method.

You should deposit only money that you can afford to lose. Deposited funds are intended for gambling activity and must not be used for unlawful purposes. We do not provide credit for gambling. Before making a deposit, check the amount, currency and payment details shown on the transaction screen. Your bank, card provider or payment service may apply separate fees, conversion rates or conditions.

Withdrawal requests may be subject to identity verification, payment checks, account status and any applicable game or promotional rules. We may return funds through an approved method and may ask you to use the same payment method used for a deposit where this is required for security or compliance reasons. You are responsible for ensuring that your withdrawal details are accurate.

Transaction processing may be affected by verification, payment providers, technical issues, public holidays, banking systems or legal and compliance checks. Any processing information shown on the website is an indication only unless expressly stated otherwise. We may decline, reverse or delay a transaction where required by law, a payment provider or our security procedures.

Games and results

Game rules, minimum and maximum stakes, available features and other conditions may vary between games. You should review the rules displayed for a game before placing a wager. A wager is accepted only when it is recorded by our system. If a wager is not recorded, it may not be valid even if a message, screen or other display suggests otherwise.

Game outcomes are determined by the relevant game system and its published rules. Where a randomised game is used, results are generated by the applicable random number technology. Subject to applicable law and investigation requirements, the records held by our systems will be used to determine the details and outcome of a wager. If a clear technical or administrative error affects a game, wager or balance, we may correct the error and take reasonable steps to restore the position that should have applied.

You must not use a technical fault, pricing error, software defect or other mistake to obtain an unfair advantage. If you notice an error, stop using the affected feature and notify us through the available support channel. We may cancel affected wagers, remove incorrectly credited amounts or take other action permitted by these terms.

Promotions and promotional funds

Promotions, bonuses, free games and other offers may be subject to separate promotional terms. Those terms will explain eligibility, activation, expiry, wagering or play-through requirements, game restrictions, maximum values and any other conditions that apply. You should read the relevant promotional terms before accepting an offer.

We may change, withdraw or limit a promotion where permitted, including where an offer has been used in a manner that is inconsistent with its purpose or terms. Only one offer may be available to a customer or household where the promotional terms state this. We may remove promotional funds or related winnings if the offer was obtained through error, fraud, multiple accounts or a breach of the applicable conditions.

4. Responsible gambling and privacy

Gambling should be treated as entertainment, not as a way to earn money, recover losses or solve financial problems. Set a budget before you play and do not gamble with money needed for rent, bills, food or other essentials. Never chase losses, borrow money to gamble or continue playing because you feel pressured to win.

You should take regular breaks and monitor how much time and money you spend. If gambling stops being enjoyable, affects your relationships, interferes with work or study, or causes stress, consider stopping and seeking independent support. Account tools may be available to help you manage play, including deposit controls, activity information, time reminders, cooling-off options or self-exclusion. Availability may depend on your location and the service provided.

A self-exclusion or closure request should be made when you feel unable to control your gambling. We may take reasonable steps to prevent further access after receiving and processing such a request. You must not attempt to open another account or use another person’s account during a restriction or self-exclusion period. Account controls are not a substitute for professional advice, and you should seek help from an appropriate independent service if you are concerned about your gambling.

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy laws. Information may be used to provide the service, process transactions, verify identity and age, manage risk, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should read the Privacy Policy to understand how personal information is handled and what rights may be available to you.

You must not upload or provide personal information about another person unless you are authorised to do so. You are responsible for ensuring that information supplied to us is accurate and does not infringe another person’s rights. We may retain records for as long as reasonably required for business, legal, accounting, dispute-resolution and compliance purposes.

5. Website use, liability and general conditions

The website and its content are provided for personal use. Subject to applicable law, you must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit any part of the website without permission. You must not use framing, scraping, automated access or other methods that place an unreasonable load on the website or bypass security controls.

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. The service may be unavailable because of maintenance, updates, telecommunications failures, payment-provider issues, cyber incidents, equipment faults or events outside our reasonable control. You should not rely on the website as a permanent storage facility for account information or transaction records.

To the extent permitted by law, we are not responsible for loss caused by your misuse of the service, inaccurate information supplied by you, unauthorised access resulting from your failure to protect login details, problems with your device or network, or the actions of third-party providers. Nothing in these terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified.

Links or references to third-party websites and services may be provided for convenience. We do not control those third parties and are not responsible for their content, availability, security, policies or terms. You should review the conditions that apply before using a third-party service or providing information to it.

Complaints and disputes

If you have a question, transaction concern, game issue or complaint, please raise it through the support or contact facility made available on the website. Include enough information to help us identify the account and issue, but do not send passwords or unnecessary sensitive information. We may request further details, records or documents while reviewing the matter.

We will review complaints using the information available to us and may keep records of the outcome. You should allow any stated review process to be completed before taking further action. If a complaint relates to a transaction, game result or account restriction, the relevant system records, game rules and these terms may be considered.

Final provisions

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure or delay in enforcing a right does not mean that the right has been waived. These terms, together with any applicable game, promotional and privacy terms, represent the conditions governing your use of Westace Casino.

The law and dispute-resolution rules that apply to your use of the service may depend on your location and the legal arrangements applicable to the operator. Nothing in these terms removes any mandatory protection or right available to Australian consumers under applicable law. If you have questions about these Terms & Conditions, review the information published on the website or use the available contact facility before continuing to use the service.